ORIGINAL Audi Q5,Q4 etc E-tron touch steering wheel buttons 2023+

IMPORTANT: Please Read Before Making a Purchase!

By purchasing our items, you agree to the terms and conditions outlined below.

ITEM INFO:

NEW / As shown in the photos / It is the buyer's responsibility to carefully inspect all photos for details. All the items we sell are original, brand new, and come without OEM packaging.

• VERIFY THE COMPATIBILITY BEFORE BUYING
• IT IS THE BUYER'S RESPONSIBILITY TO DETERMINE WHETHER THE PART NUMBER WILL FIT THE CAR.
• PLEASE MAKE SURE TO MATCH THE PART NUMBER WITH YOUR ORIGINAL PART NUMBER.
• WHAT YOU SEE IN THE PHOTOS IS WHAT YOU WILL RECEIVE.
• We re-verify each and every one before delivery, ensuring a secure premium package for all items!

SHIPPING POLICIES:

• FREE WORLDWIDE SHIPPING!
• When shipping internationally, parcels may be subject to Import Tax and Duty Charges, for which the buyer is responsible.
• Any international customs fees must be paid by the buyer.
• International orders will be shipped EXPRESS via FedEx, DHL, DPD.
• Very far countries or islands like New Zealand,Virgin Islands, Hawaii, and Alaska etc will require additional shipping charges.
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• IMPORTANT for E.U. Customers: Before making a purchase on our eBay store, please message us directly. This is due to VAT considerations that cannot be automatically adjusted here. For a smoother experience with automatically added VAT (in EUR), visit our official website at protechpartseu.com Companies registered for VAT can benefit from reverse charge at 0% VAT.

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• Processing time is usually 0-1 business days, we prepare boxes even on weekends!
•   Please note that we will only ship to an address provided on eBay or protechpartseu.com at the check out.Invoice will be made with the name and adress from delivery because they have to match at customs.
• We understand that customs duties can be a concern for our international customers. However, as a reputable and professional company, we are obligated to declare the accurate value of items on all customs forms, which matches the official invoice. We cannot alter this amount upon request. We appreciate your understanding and assure you of our commitment to integrity and transparency in all our business dealings.

RETURN POLICY:

• Return Window: Returns are accepted within 30 days of the customer purchasing the item. Eligible returns include non-functional items or those that significantly deviate from their description. We urge customers not to purchase parts solely for diagnostic purposes.
• Shipping Costs: Customers bear the full shipping cost for returns. While many of our items come with free shipping, this means the shipping cost is embedded in the item's price. Upon a successful return, you will be refunded the purchase price minus our shipping costs.
• Restocking Fee: A -20% restocking fee applies to items returned due to unwantedness or incorrect fitment. It's the buyer's responsibility to ensure the item fits their vehicle.
• Warranty Seal & Markings: If our warranty seal or paint marks on bolts are tampered with or broken, no returns or refunds will be granted. If an item is returned in a different condition or with altered markings, the buyer will bear the cost of shipping the item back to us. By purchasing, you agree to these terms and the return policy outlined in the item description.
• No Return Policy: If the item description explicitly states "no returns or refunds," the buyer acknowledges that the received item cannot be returned, and no refunds will be issued under any circumstances.
• Ownership: All items remain the property of ProtechpartsEU until all import procedures (e.g., customs duty) are completed in the client's country.
• Compatibility: Before purchasing, feel free to message us to verify the item's compatibility with your vehicle if we can help.
• Labor Fees: We are not responsible for any labor fees related to the installation or removal of any parts sold.

WARRANTY:

• Global Warranty Duration: We proudly offer a 1-year warranty on all our parts, underscoring our dedication to quality and customer satisfaction on a global scale.
• Multiple language FULL warranty certificate link:https://protechpartseu.com/pages/warranty

   

• Warranty Papper: A comprehensive warranty papper, detailing all terms and conditions, will be included in your package for your reference and assurance.
• Quality Assurance: Every part we offer undergoes a thorough evaluation process. This encompasses rigorous testing, verification of part numbers for compatibility, and a detailed visual inspection for any defects. Should an item be the last in stock and we detect any imperfections, we will promptly inform the customer, allowing them to make an informed choice.
• Product Condition: While most of our parts are brand new and pristine, a limited number, particularly those that are the last items in stock, might display minor scuffs, light scratches, or other minimal signs. We prioritize transparency; thus, any such imperfections will be clearly highlighted or can be viewed in the product photos. Please be aware that our products are not shipped with original boxes,but we do offer premium packaging.
• Fitment Responsibility: Customers bear the essential responsibility of ensuring the compatibility of an item with their vehicle before purchasing. Failure to confirm compatibility may result in the application of our return policy, which includes a 20% restocking fee for incorrect fitment. Returns are accepted within 30 days of receipt, but customers are responsible for return shipping costs. We urge customers not to purchase parts solely for diagnostic purposes etc.
• European Warranty Extension: In alignment with the Consumer Rights Act, our European customers are granted an extended 2-year warranty.

CONTACT US:

• We're here to help! If you have any questions or need clarity about a particular part, please don't hesitate to reach out before making a purchase. You can message us directly on eBay or visit our website at protechpartseu.com. Our team is always eager to assist and ensure you have the best shopping experience.

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We hope you're delighted with your purchase! If you are, we'd be grateful if you could take a moment to share your positive experience with others by leaving us a review. Your feedback not only helps us but also assists other customers in making informed decisions.

THANK YOU!